Terms and Conditions

This site is owned and operated by Tierneys Toys Ltd

Registered office:-
Tierneys Traditional Toys & Dolls Houses,
Wesley Place,
The Ring Road,
Dewsbury,
West Yorkshire,
UK,
WF13 1HX

Registered number 4360503 Vat No: 516 3137 69. If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please e mail us at sales@tierneys.co.uk or call us on 01924 463 968

All rights, including copyright in this website are owned by or licensed to Tierneys. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Tierneys. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content
Tierneys has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Damage to your computer
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Tierneys shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Tierneys shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Privacy Promise
Your privacy is if the highest importance to us, and we promise never to release your personal details to any outside company.  When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details).

Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Ordering errors
You are able to correct errors on your order up to the point at which you click on ‘submit’ on the final page of our ordering process.

Delivery charges
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded.

Acknowledgment and acceptance of your order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

Cancellation right
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods (with the exception of  made to order items). Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.

Exclusions of liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers  and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Changes to legal notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These terms and conditions do not affect your legal rights.

DELIVERY & RETURNS INFORMATION
Delivery will be between 7.30am and 6pm by courier. We will deliver in-stock items within 2-7 days.

Pre-Ordered Items
We will take payment for your pre-order items only when your order is dispatched. Our usual cancellation and refund policies apply to all pre-order items.

Do you deliver overseas?
We're working towards overseas delivery in the future.

What happens if I'm out when you deliver?
Most deliveries need to be signed for, the driver may be able to leave with a neighbour, or your parcel will be returned to the nearest depot.  They will leave a card explaining where your parcel is and the procedure for collection.

If you're out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot. They'll leave you a card explaining where your parcel is and what to do next.

How do I return an item I ordered online?
As long as the item is unused, in the original packaging and in a resaleable condition, you can return it by post. See our refund policy for full details.

To return an item
As long as the item is unused, in the original packaging and in a fully resaleable condition, we will be happy to refund or exchange a product .Returns should be made within 28 days. If we find the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item. No refunds are given on postage costs.

When do I get my refund once I've returned an item?
Please give us a maximum of 2 weeks to process your refund once we've received your goods. The refund will be credited to the payment card account.