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On behalf of the team at Maldron Hotel Newcastle I am pleased to say that our professional dealings with Tierney’s has been a pleasurable experience. In the weeks leading up to our first day of operations not to mention the demands of the hotel’s opening days, Tierney’s dedication to our IT needs and their technical capability is invaluable. The ease that projects roll with is fantastic and their customer support team are adept and good at communication on all client requests. Tierney’s show an excellent, flexible and efficient approach to all our IT requirements.
Shortly after Queensgate Investments bought the 906 Bedroom Holiday Inn Kensington Forum, the 5th largest hotel in London, Tierneys was appointed as Managed Service Provider, for the IT Networks, Systems and Services there.
“Their vast experience within the hospitality sector was extremely beneficial, from the outset, as many of our systems and databases had to be extracted from previously owned group policies, located off-site, then rebuilt and hosted locally in-house. These processes were managed extremely professionally and seamlessly as has the ongoing day-to-day management of our whole IT directive. Their commitment to high levels of Customer Service shines through in all their team members that we have dealt with.
The team at Tierney’s are exceptional on many levels, they provide a quality responsive service with all our IT needs in a timely manner. I particularly welcome the impartial advice and guidance they provide, their support staff at the end of the phone or on-site within the hotel. On several occasions I’ve successfully referred the team at Tierney’s to other business’s and I will continue to do so with absolute confidence. The team at Clayton Hotel look forward to continuing our working relationship with Tierney’s as our number one IT provider.