Tierney’s have been a pleasure to work with during the opening of The Guardsman Hotel. Everyone in the entire team has been professional and accommodating of our needs in this ever changing timeline of hotel opening. The system itself suits our needs perfectly and whilst we managed to do preopening training prior to the lockdown, everything had changed from the menu to the team by the time we came to reopen; close and then reopen again. Opening an Independent Five Star hotel during a worldwide pandemic not once but twice has been fraught with difficulties, Tierney’s always provided a solution effortlessly and whilst this is the first project I have worked with Tierney’s on I have opened other hotels and wouldn’t hesitate recommending them.
I have worked with Tierney’s since early 2017 and can honestly say they are a true partner in every sense of the word. During this time we have replaced new printing process management, email upgrade for 150+ users, and large scale server upgrades with several parties involved.
Kevin and John together with their support team(s) have delivered on everything they promised. During Covid-19 they also managed to reduce the cost base. I can only say it was one of the best decisions to bring them on board, and can only recommend them to any future partner.
It was refreshing and encouraging to work with such open, honest and dynamic team at Tierney’s. Great debates, discussions and idea sharing are part of what makes a successful training session. What made it a memorable training experience for me was having the added elements of a positive atmosphere and a culture of continuous improvement shine through. Keep up the great work folks.
As a Fourth channel partner, focused on HR and stock control software implementation for the small/medium independent business, we have been working with a number of different EPOS companies over the years. Our experience with Tierney’s in the UK and Ireland has been always absolutely positive. Their technical team has full knowledge on integration protocols and has always responded in a very speedy and efficient way.
On behalf of the team at Maldron Hotel Newcastle I am pleased to say that our professional dealings with Tierney’s has been a pleasurable experience. In the weeks leading up to our first day of operations not to mention the demands of the hotel’s opening days, Tierney’s dedication to our IT needs and their technical capability is invaluable. The ease that projects roll with is fantastic and their customer support team are adept and good at communication on all client requests. Tierney’s show an excellent, flexible and efficient approach to all our IT requirements.
Shortly after Queensgate Investments bought the 906 Bedroom Holiday Inn Kensington Forum, the 5th largest hotel in London, Tierneys was appointed as Managed Service Provider, for the IT Networks, Systems and Services there.
“Their vast experience within the hospitality sector was extremely beneficial, from the outset, as many of our systems and databases had to be extracted from previously owned group policies, located off-site, then rebuilt and hosted locally in-house. These processes were managed extremely professionally and seamlessly as has the ongoing day-to-day management of our whole IT directive. Their commitment to high levels of Customer Service shines through in all their team members that we have dealt with.
The team at Tierney’s are exceptional on many levels, they provide a quality responsive service with all our IT needs in a timely manner. I particularly welcome the impartial advice and guidance they provide, their support staff at the end of the phone or on-site within the hotel. On several occasions I’ve successfully referred the team at Tierney’s to other business’s and I will continue to do so with absolute confidence. The team at Clayton Hotel look forward to continuing our working relationship with Tierney’s as our number one IT provider.
We at Johnnie Fox’s Pub have used Tierney’s as our preferred contractor for our electronic POS till system (NCR Aloha) for over 5 years now. In this time we have found them to be pro-active as well as instantly reactive with customer support and on occasion when needed they have gone that extra mile in problem solving (outside of normal parameters) which is exactly what we need and expect from a contractor supplying a key sensitive area such as POS tills. We have every confidence in Tierney’s team in all areas and value our relationship.
Throughout my career in the hospitality Industry I have worked with the team at Tierney’s for the past 20 years. I have always found them to be pro-active in developing solutions to suit the needs of the IT infrastructure within the hotels and at all times been more than satisfied with the high level of professional competence and expertise displayed by the team. At Shannon Springs we are very satisfied with the Aloha Point of Sale system for the Bar and Restaurant. It is an easy system to learn and the reporting functionality is extremely comprehensive and helps us to make decisions about the operations of the business efficiently. Our front of house staff love the new Tablet mobile ordering solution, it allows us to give a more personalised service to our customers not to mention an improved speed of service too.
In summary my experience of using Tierney’s and the products and services they provide has been very positive and I would have no hesitation in recommending them to other companies requiring IT Solutions.
Kelly’s Resort Hotel have worked with Tierney’s Automation for over 20 years. We are a 118 bedroomed Resort hotel with three restaurants, 2 bars, Spa and have 90% occupancy through the year. Tierney’s are a vital component in the day to day running of our hotel IT system i.e., servicing our main hotel server, computers and responsible for all IT maintenance throughout the Hotel. Their customer service is second to none, the team are very responsive and knowledgeable making it an easy company to work with. They understand the high standards that Kelly’s have and most efficient in delivering well within the time limits. We would highly recommend them as a professional company who carry out each job with utmost proficiency.
Dalata’s partnership with Tierneys has evolved over the years from hardware support to a complete IT function supporting onsite and Cloud Infrastructure. The combination of excellent customer service together with the latest products & solutions from Tierneys enables Dalata to focus on our core business. Tierneys have provided consistency though recession, pandemic, and periods of rapid expansion, they are a trusted partner and share our values.
The team at Tierney’s are always willing to go the extra mile for our hotel and our guests. Our Point of Sale ‘Aloha’ is a necessary tool for the smooth running of our business, the platform is easy to navigate, and the detailed reporting it offers is invaluable and something we refer to on a daily basis. Tierney’s support our Aloha System and the maintenance of all our IT Systems and they frequently assist us with last minute requests and questions, helping us give our guests the highest level of service they deserve
Tierney’s understand our business and have helped us embrace Microsoft Office 365 Application. Office 365 delivers the tools we need to get the work done, our move to the Cloud Computing Model across the company also creates the data security we require. Tierney’s definitely have the edge on other IT providers.
I’ve worked with Andy Tierney and the Team at Tierney’s for the last 16 years throughout the hotel industry and Andy was a very crucial business partner in every Property, Andy has vast experience and successful background in implementing and maintaining processes that seamlessly evolve around software and hardware interfaces. Strong knowledge in programme & hardware debugging, sterling reputation for clearly defining system requirements, skillfully designing applications and seamlessly managing technical system. It’s a pleasure working with Tierney’s, they are just a phone call away, I would highly recommend Andy and his team.