Shortly after Queensgate Investments bought the 906 Bedroom Holiday Inn Kensington Forum, the 5th largest hotel in London, Tierneys was appointed as Managed Service Provider, for the IT Networks, Systems and Services there.
“Their vast experience within the hospitality sector was extremely beneficial, from the outset, as many of our systems and databases had to be extracted from previously owned group policies, located off-site, then rebuilt and hosted locally in-house. These processes were managed extremely professionally and seamlessly as has the ongoing day-to-day management of our whole IT directive. Their commitment to high levels of Customer Service shines through in all their team members that we have dealt with.
The team at Tierney’s are exceptional on many levels, they provide a quality responsive service with all our IT needs in a timely manner. I particularly welcome the impartial advice and guidance they provide, their support staff at the end of the phone or on-site within the hotel. On several occasions I’ve successfully referred the team at Tierney’s to other business’s and I will continue to do so with absolute confidence. The team at Clayton Hotel look forward to continuing our working relationship with Tierney’s as our number one IT provider.
We at Johnnie Fox’s Pub have used Tierney’s as our preferred contractor for our electronic POS till system (NCR Aloha) for over 5 years now. In this time we have found them to be pro-active as well as instantly reactive with customer support and on occasion when needed they have gone that extra mile in problem solving (outside of normal parameters) which is exactly what we need and expect from a contractor supplying a key sensitive area such as POS tills. We have every confidence in Tierney’s team in all areas and value our relationship.
Throughout my career in the hospitality Industry I have worked with the team at Tierney’s for the past 20 years. I have always found them to be pro-active in developing solutions to suit the needs of the IT infrastructure within the hotels and at all times been more than satisfied with the high level of professional competence and expertise displayed by the team. At Shannon Springs we are very satisfied with the Aloha Point of Sale system for the Bar and Restaurant. It is an easy system to learn and the reporting functionality is extremely comprehensive and helps us to make decisions about the operations of the business efficiently. Our front of house staff love the new Tablet mobile ordering solution, it allows us to give a more personalised service to our customers not to mention an improved speed of service too.
In summary my experience of using Tierney’s and the products and services they provide has been very positive and I would have no hesitation in recommending them to other companies requiring IT Solutions.
Kelly’s Resort Hotel have worked with Tierney’s Automation for over 20 years. We are a 118 bedroomed Resort hotel with three restaurants, 2 bars, Spa and have 90% occupancy through the year. Tierney’s are a vital component in the day to day running of our hotel IT system i.e., servicing our main hotel server, computers and responsible for all IT maintenance throughout the Hotel. Their customer service is second to none, the team are very responsive and knowledgeable making it an easy company to work with. They understand the high standards that Kelly’s have and most efficient in delivering well within the time limits. We would highly recommend them as a professional company who carry out each job with utmost proficiency.
Dalata Hotel Group and Tierney’s have formed a strong partnership built on more than ten years of trust and exceptional service. As Dalata has grown Tierney’s have scaled and provided solutions to meet our changing needs. We do not see Tierney’s as a supplier but as a valued partner and strategic component of our business.”
The team at Tierney’s are always willing to go the extra mile for our hotel and our guests. Our Point of Sale ‘Aloha’ is a necessary tool for the smooth running of our business, the platform is easy to navigate, and the detailed reporting it offers is invaluable and something we refer to on a daily basis. Tierney’s support our Aloha System and the maintenance of all our IT Systems and they frequently assist us with last minute requests and questions, helping us give our guests the highest level of service they deserve
Tierney’s understand our business and have helped us embrace Microsoft Office 365 Application. Office 365 delivers the tools we need to get the work done, our move to the Cloud Computing Model across the company also creates the data security we require. Tierney’s definitely have the edge on other IT providers.
I’ve worked with Andy Tierney and the Team at Tierney’s for the last 16 years throughout the hotel industry and Andy was a very crucial business partner in every Property, Andy has vast experience and successful background in implementing and maintaining processes that seamlessly evolve around software and hardware interfaces. Strong knowledge in programme & hardware debugging, sterling reputation for clearly defining system requirements, skillfully designing applications and seamlessly managing technical system. It’s a pleasure working with Tierney’s, they are just a phone call away, I would highly recommend Andy and his team.